1. General rules for returns
You have up to 14 days after receipt to return all or part of your order.
A return must always be notified in advance in writing by e-mail at julie@candyville.be. Please include your order number and the items you wish to return.
Return costs are always at your own expense and will not be reimbursed by Candyville.
Always keep the track & trace code of your return shipment. We cannot accept returns without proof of shipment.
Products serve:
To be unopened (opened products will not be refunded).
To be stored in proper conditions: between 10°C and 22°C, dry, and free from direct sunlight.
2. Exceptions
No returns are possible when the correct item number is delivered as ordered.
3. Reimbursement upon return
If you return part of your order, you will only receive a refund for the purchase price of the returned products.
When you return the entire order, you will receive a refund of the purchase price as well as the shipping costs of the return shipment.(Note: return shipping costs themselves are never refunded).
4. Complaints and damages
In case of breakage or damage:
Please email within 2 days of receipt to julie@candyville.be with clear pictures and indication of the number of kilograms.
On this basis, a complaint can be filed with Bpost.
In case of complaints about a product, damage or wrong delivery:
Always save the product.
We may ask to return the product for examination or replacement.
5. Product substitution
Products will not be replaced until they are received in return.
A return label, if needed, can be obtained at julie@candyville.be be requested. (This applies subject to other mutual agreements).
