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Terms and Conditions

Article 1. General

  1. These Terms and Conditions apply to all quotations and agreements, as well as to all products and services provided by Candyville, unless expressly agreed otherwise in writing.

  2. The applicability of any general or specific terms and conditions of the Customer is expressly rejected by Candyville.

  3. All prices are stated in euros (€), exclusive of value-added tax (VAT) and other government levies, unless stated otherwise.

  4. Candyville shall not be liable—neither under statutory law nor in contract—for any consequential loss or damage incurred by the Customer or third parties in connection with the use of the products. This includes, without limitation, loss of profits, business interruption, loss of data, and non-material damage.

  5. Deviations from and additions to provisions in the agreement and/or these conditions shall only be valid if recorded in writing by Candyville and shall apply exclusively to the relevant agreement.

Article 2. Quotations

  1. Candyville is only bound by a quotation if the Customer confirms its unaltered acceptance in writing within 8 days, unless stated otherwise in the quotation.

Article 3. Agreement

  1. The Customer is bound by the agreement in all cases, including when agreed upon verbally or by email.

  2. Candyville reserves the right to decline orders or commissions without stating a reason, or to accept them only under modified conditions. In the latter event, the Customer is entitled to cancel the order free of charge.

  3. Candyville is entitled, where necessary for proper execution, to have work performed by third parties.

Article 4. Delivery Time

  1. All delivery times stated by Candyville are estimates based on the information known at the time of the agreement. These timeframes are non-binding.

  2. Exceeding the delivery time does not entitle the Customer to compensation or dissolution of the agreement, unless agreed otherwise in writing.

  3. Upon dissolution of the order by Candyville, it reserves the right to reclaim any unpaid portion of the delivery, without forfeiture of its right to compensation.

  4. If the maximum delivery period of 30 business days is exceeded, the Customer has the right to dissolve the agreement free of charge. This must be done in writing (by email, fax, or letter). Any payments made will be refunded within 30 business days.

Article 5. Amendments to the Agreement

  1. If during the course of execution an adjustment proves necessary, the parties shall establish this by mutual consultation.

  2. Modifications may influence the delivery time. Candyville will inform the Customer of this in a timely manner.

  3. If the amendment has financial or qualitative consequences, Candyville will notify the Customer in advance. In the event of a fixed fee, it will be indicated to what extent the amendment affects this fee.

  4. If the amendment is the result of circumstances attributable to Candyville, no additional costs will be charged.

Article 6. Termination and Dissolution

  1. In the event of early termination, Candyville is entitled to reimbursement of costs incurred and a reasonable portion of the total fee, depending on the work already performed.

  2. Claims of Candyville against the Customer become immediately due and payable in the following circumstances:

    • if, after concluding the agreement, circumstances come to light that give reason to suspect the Customer will not fulfill its obligations;

    • if the Customer fails to provide the requested security for performance.

  3. In such cases, Candyville is entitled to terminate the agreement, without prejudice to its right to claim damages.

  4. Candyville reserves the right to cancel orders in whole or in part without stating any reason.

Article 7. Returns

  • You have up to 14 days after receipt to return (part of) your order.

  • A return must always be registered in advance in writing by email via info@candyville.eu. Please include your order number and the items you wish to return.

  • Return shipping costs are always at your own expense and are not reimbursed by Candyville.

  • Always retain the track & trace code of your return shipment. Without proof of postage, we cannot accept a return.

  • Products must be:

    • Unopened (opened items cannot be refunded).

    • Stored under the proper conditions: between 10°C and 22°C, dry, and protected from direct sunlight.

Exceptions

  • Returns are not accepted if the correct item was delivered as ordered.

Refund upon Return

  • When you return a portion of your order, you will receive a refund only for the purchase price of the returned items.

  • When you return your entire order, you will receive a refund for the purchase price as well as the initial shipping costs. (Please note: return shipping costs themselves are never reimbursed).

Article 8. Undelivered or Damaged Products

  1. Please always inspect your delivery immediately upon receipt. Any discrepancies or missing products must be reported within 48 hours.

  2. If a product arrives damaged to the extent that it can no longer be enjoyed, please contact Candyville as soon as possible—and at the latest within 48 hours—via email, telephone, chat, or Facebook.

  3. In the event of a complaint regarding a damaged product, please always retain the item. Candyville may request photographs or the return of the product.