Privacy Policy

By using certain parts of this site, or by subscribing to the newsletter, you are providing information that identifies you as a person. This is only done for our services and information provision and if you give your consent. 

Your personal data is processed in accordance with the provisions of the European General Data Protection Regulation (AVG) (also known as General Data Protection Regulation or "GDPR"). 

This privacy policy applies to Candyville's services. We are not responsible for the privacy practices of other sites and resources linked to our website, but we do link to them so you can find the information you need. 

By using this website, you accept this privacy policy. 

You always have the right to your retained personal data: 

  • to be requested and looked into, 
  • change (or have it changed), 
  • (to be) deleted. 

This can be done for one or more entries in different databases. 

You can also ask to be removed from all databases. You will then be "forgotten" and not contacted in any way anymore. 

If you make the changes or deletion yourself, it is effective immediately. If you submit a request to make changes, it is done as soon as possible and at least within 30 days. 

How do you assert your rights? 

You can do this by clicking on a link at the bottom of the newsletter or by emailing a simple request to info@candyville.eu. You can also use the contact form. 

Always state: 

  • First and last name of the person you want to delete or change. 
  • Email address of the person you want to delete or change. 
  • What changes you want to make or you want the person deleted.

This is how we process your data. 

The controller is: 

Guy De Vil of The Candyville Company bv
Brulens 30/8 - 2275 Gierle
014 / 89 31 48
info@candyville.eu 

Your personal data are processed by the following data processors (who also comply with GDPR rules).
own name + name own organization + address + possibly: phone number + e-mail address 

  • For sending e-newsletters, the data processor is Mailchimp based in the U.S.A. By subscribing to our newsletter, you agree to Mailchimp's terms and conditions. An agreement is in place with this data processor to protect your personal data. 
  • For usage analysis of our website, we enable Google Analytics. This collects anonymous information about the use of our website. This data is not passed on to Google and is not used for marketing and advertising purposes. 

  • What data is collected? 

Only those personal data are collected that are necessary to fulfill a particular part of our service or to forward your information. 

That may be: 

  • first name and surname 
  • email address 
  • residential address 
  • work address 
  • phone number 
  • VAT number 

In forms, some information is mandatory (usually marked with an *), these data are needed to provide you with the desired service. 

Other information - not marked with * - may be useful, but is not absolutely necessary. You choose whether to enter data here. 

No marketing profiles are created on the basis of data entered or cookies placed (see below). 

Why is your personal data being kept? 

Your personal data is used for a specific purpose (and only for that purpose) with the following legal bases: 

  • Contact form: to fulfill your request, provide a response (perform assignment). 
  • Subscription to newsletter: to send you a newsletter from time to time with offers or information that may interest you (consent data subject) This newsletter is only sent when there is information of interest to you, which may include news from e.g. the coffee world, tips on brewing and buying coffee and price promotions. 
  • Purchase form: to process your purchase, deliver the products you want, and show you other products that may interest you (fulfillment of order and legitimate interest) 
  • Request brochure: to send you the brochure (carry out assignment)

An exception to this can only be made with your explicit consent. 

How long will your data be kept? 

Personal data is kept as long as necessary to provide you with the service you activated yourself or for which you gave your consent. Your personal data will be kept for a maximum of 5 years after its last use. 

Transfer to third parties 

Your personal data will not be passed on to third parties. We only use services that process personal data if we have a processing agreement with them, if they are necessary for our service and information provision, and if they can guarantee the secure storage of personal data with guarantee for your privacy. 

Your personal data will only be passed on if this is necessary for the purpose for which you gave your consent and provided the personal data (send newsletter, purchase product, book service ...) or if this is legally required and permitted (e.g. in the context of a judicial investigation). 

Thus, a third party is engaged for: 

  • Providing IT infrastructure (including booking software, sales software ...); 
  • Providing (and distributing) newsletters and invitations. 

If you give your express consent, your personal data will be shared with third parties.

You have the right to withdraw this consent at any time, without prejudice to the lawfulness of the processing before its withdrawal. 

We do not provide personal data to parties located outside the EU, except Mailchimp and Google. 

Minors 

We have absolutely no intention of collecting data on website visitors who are minors, even if they have parental or guardian consent. However, we cannot verify whether a visitor is a minor. Therefore, please ensure that you are involved in the online activities of your minor children to prevent their data from being processed by us or our partners. 

Data security 

The computers and Internet connections on which your personal data are stored and transported are secured as much as possible against hacking, installation of malware and other improper use. The computers and network can only be logged on with a username and password. 

Anyone who may view or know your personal information on behalf of Candyville is bound by confidentiality of that information. 

All Candyville employees have been informed of the importance of protecting personal data and privacy. 

Automatic storage of non-personal data

During a visit to this website, data are automatically stored about the use of the website. This is only non-personal and anonymous data (your IP address, for example, is not tracked).We analyze that information with Google Analytics (read Google and Google Analytics' privacy policy for more info) in order to improve our website, however, no personal information is tracked or transmitted to Google and to other third parties. 

Cookies 

This website uses functional and analytical cookies. This is done anonymously. Read more about this in our cookie policy. 

In short: functional cookies make our website work better, analytical cookies tell us something about how the website is used. No personal data is collected or transmitted in this process. The cookies are not used for marketing or advertising. 

You can disable and enable cookies in your browser settings as well as delete them. 

Facebook, Twitter and other social media 

This site contains share buttons for social media networks. The code behind these buttons places - when used - a cookie on your computer. This is subject to the privacy rules of the social networks. We have no influence on and bear no responsibility for what these networks do with your personal data. 

We also have no control over how other social media users treat your information after you share something posted on our website. 

Changes 

This Privacy Statement may change. We update the rules and conditions to best protect your privacy and transparently handle your personal data. So please check back regularly. The last update is dated February 9, 2021. 

If things go wrong ... 

We handle your personal data as carefully as possible and keep it secure. If something does go wrong, we will inform you as soon as possible and do everything we can to limit the damage. 

The dispersal of your personal data through data theft or data breaches cannot give rise to claims for damages against us. 

Complaints 

If, despite our precautions, you still have complaints about our use of your personal data, please contact 

info@candyville.eu and we will find a solution. 

More information about complaint procedures can be found on the following websites:Privacy Commission, Flemish Supervisory Commission.