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The current delivery time is currently 1 to 4 working days .
As soon as we have shipped your order, you will automatically receive an email with the track and trace code to follow the package.

Contact us

Orders are delivered by BPost. Orders are shipped within 1 to 4 business days.
Belgium
For orders up to € 225 the shipping costs are € 7.50 (up to 10 kg)
Orders from € 225.00 are delivered free of charge.
Other European countries
The shipping costs to countries within Europe are at least €9.95 and can differ per country.
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NOT AT HOME?
If you are not at home when your package is delivered, the delivery person will try to deliver the package to the neighbors. If the neighbors are not at home or do not want to accept the package, you will receive a note in the letterbox to make a new appointment. In some cases, your package may be delivered directly to a BPost collection point.
Contact us
Do you want to return a product or order? Read the information below carefully:
You have the option to return your product to us within 14 days of receipt. Beforehand, you let us know in writing that you want to return part or all of your order.
(Only by mail: info@candyville.eu )
Always keep the track and trace code of the return.
The products must be unopened to be able to return the item. If products are returned open, we cannot reimburse them.
Products should also always be stored in the right conditions: never store warmer than 22°C, never colder than 10°C, and keep them free from moisture and direct sunlight.
The return costs are for your own account. These are not reimbursed by Candyville.
When you return part of your order, you will only be reimbursed for the products you return.
When you return the entire order, you will also be reimbursed the shipping costs for the outward shipment. (So not the return costs)
If you have a complaint about a product, damage or incorrect delivery, you should always keep the product. We may request that the product be returned.
